Our Customer Contact Center is experiencing longer than normal wait times primarily due to customers calling in with questions about their December bills, which are likely higher due to colder than normal temperatures last month and increased energy usage (Recent rate increase went into effect Jan.1, 2022).
These types of calls are typically more complex and do take longer given our customer care representatives are taking the time with each customer to have all of their questions answered. However, we are working diligently to reduce wait times as we know your time is valuable. We appreciate your patience as we work through this unusual situation.
You Can Skip the Wait
Most calls we receive throughout the year involve customer requests to start, stop, or transfer utility service. These transactions and more can be accomplished online, with zero wait time, via MyAccount.sdge.com. At sdge.com/self-service, you can find a comprehensive list of items you can take care of online, anytime, anywhere:
- Pay your monthly bill
- Request more time to pay
- Apply for income-qualified programs
- Check for outages
- Keep tabs on your energy usage
- Get tips on how to save on your energy bill.