Company Will Move Forward Only with Outages Related to Public Safety, Emergencies and Wildfire Mitigation
SAN DIEGO, March 17, 2020 – With the COVID-19 pandemic causing significant impact on the economy and people’s livelihoods, San Diego Gas & Electric (SDG&E) announced today that it is postponing all non-critical planned outages, while continuing with those related to public safety, emergencies and wildfire mitigation.
During this challenging time, SDG&E is committed to doing everything it can to minimize customer disruptions.
The new planned outage policy will stay in place until further notice. The company will proactively communicate with impacted customers via phone and text messages where a planned outage must move forward for public safety, emergencies or wildfire mitigation.
Today’s announcement adds to the list of actions taken by SDG&E to support the community, including:
- Suspending service disconnections due to nonpayment
- Waiving late payment fees for business customers (residential customers do not have to pay late fees)
- Offering flexible payment plans for customers struggling to pay their bill
- Donating $1 million in shareholder funds to help launch the San Diego COVID-19 Community Response Fund (sdfoundation.org/covid19) to support food security, rental and utility assistance, and income or gap funding
As the COVID-19 pandemic is rapidly evolving, please check sdge.com for ongoing updates.
SDG&E is an innovative San Diego-based energy company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties. The company is committed to creating a sustainable future by providing its electricity from renewable sources; modernizing natural gas pipelines; accelerating the adoption of electric vehicles; supporting numerous non-profit partners; and, investing in innovative technologies to ensure the reliable operation of the region’s infrastructure for generations to come. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE). For more information, visit SDGEnews.com or connect with SDG&E on Twitter (@SDGE), Instagram (@SDGE) and Facebook.